Refund policy

Effective Date: October 13, 2026

At Purple Mango Beauty, we want you to absolutely love your purchase.

If you're not 100% satisfied, we'll make it right, because your confidence and curls deserve nothing less.

We offer refunds on eligible returns requested within 30 days of delivery.

A $4.99 return shipping fee will be deducted from approved refunds.

We do not charge additional restocking or hygiene fees.

You may request a return within 30 days of your delivery date.

To qualify for a return:

Items must be returned in their original packaging.
Returns must include the original order number or proof of purchase.
Personal care tools, including The Curl Trainer® brushes, may be returned within the eligible return window, even if gently used.
Items damaged beyond normal use may not qualify for a refund.

Returned products are subject to inspection before a refund is approved.

Email support@purplemangobeauty.com with the subject line:

Return Request - [Your Order Number]

Please include your full name, order number, product(s) you wish to return, and reason for the return.

Our support team will respond with return instructions and a prepaid shipping label.

Please note: A $4.99 return shipping fee will be deducted from your approved refund.

Once your return is received and inspected, we will notify you by email regarding its approval status.

Approved refunds will be initiated to your original payment method within 5–10 business days following approval.

Original shipping charges and expedited delivery fees are non-refundable.

Your payment provider may require additional processing time before the refund appears in your account.

We currently do not offer direct exchanges.

If you would like a different product, please return your original item for a refund and place a new order through our website.

If your order arrives damaged or incorrect, please contact support@purplemangobeauty.com within 7 days of delivery.

Include your order number and photographs of the issue.

We will arrange a replacement or refund at no additional cost to you.

For health and safety reasons, the following items are not eligible for return:

Opened hair care products, oils, or consumable styling products.
Promotional or final-sale merchandise clearly identified as non-returnable at purchase.

Personal care styling tools remain eligible for return within the 30-day window, subject to the conditions outlined above.

If your approved refund has not appeared after the expected processing period, please check with your bank or payment provider.

If you still need assistance, contact support@purplemangobeauty.com.

For return or refund inquiries:

Email: support@purplemangobeauty.com

Business: Purple Mango Beauty
Operated by Purple Mango Brands, LLC

Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.